To secure your appointment for head spa or beauty services, a $50 deposit is required at the time of booking. This amount will be applied toward the total cost of your service.

Deposits may be paid via credit/debit card, bank transfer, or in-store. Please note that your appointment is not confirmed until the deposit has been received.

We understand that plans can change. Should you need to reschedule, deposits are fully refundable or transferable with a minimum of 24 hours’ notice prior to your original appointment.

A courtesy reminder will be sent 24 hours before your appointment. If you wish to make changes, please let us know as early as possible, but no later than 24 hours in advance.

Cancellations or rescheduling within 24 hours of your appointment will result in the forfeiture of your deposit. This also applies to no-shows or last-minute changes of mind. However, we understand that unforeseen circumstances may arise, and we will always do our best to assist with rescheduling at our discretion.

All payments are non-refundable. This includes last-minute cancellations, no-shows, or dissatisfaction with services rendered. We take great care to ensure each service is delivered to the highest standard and appreciate your understanding.

To maintain a calm and relaxing environment for all guests, we kindly ask that children not accompany you to your appointment.

Single bookings may involve sharing the treatment room with other guests. If the room is not fully booked, you may enjoy it privately, though this cannot be guaranteed. Each bed is thoughtfully separated by a curtain to provide you with your own tranquil space.

For couple head spa bookings, a private room can be arranged upon request. If no request is made, please note the room may be shared with other guests.

Your wellbeing is our highest priority. To ensure a safe, restorative, and comfortable experience, we ask guests to review and share any relevant information prior to their appointment.

Disclosure of Health Information

Please inform us of any allergies, injuries, medical conditions, or pregnancy before your treatment. This allows our Therapists to tailor your experience safely and with care.

Pregnancy & Special Conditions

Certain massage techniques, pressure points, and products used in our head spa treatments may not be suitable during pregnancy or for specific medical conditions. If you are pregnant, undergoing medical treatment, or have a health concern, please contact us before booking. Written confirmation from your healthcare provider may be requested for certain treatments to ensure safety.

Medical Conditions

If you are undergoing cancer treatment, recovering from recent surgery, or managing acute injuries, please consult your doctor before booking. Sharing details of the specific treatment you wish to receive helps your doctor provide guidance and ensures your safety.

Contagious Illnesses

To protect the wellbeing of our guests and Therapists, we ask that you reschedule your appointment if you are experiencing contagious illnesses such as flu, cold, or other viral infections. Please provide at least 48 hours’ notice to avoid fees and help us maintain a safe environment.

Sensitive or Compromised Areas

Treatments cannot be performed on areas of inflamed skin, open wounds, unhealed surgical sites, or active skin conditions that could be aggravated by massage.

General Note

If you are unsure whether your current health or condition allows for treatment, please contact us prior to your appointment. Iconic reserves the right to modify or decline treatments if deemed unsafe at the time of your visit.

Disclaimer

Iconic treatments are designed for relaxation and wellness purposes and are not a substitute for medical care.